Version: SXC-Static Troubleshoot Xbox One unexpectedly turning off. Try the following solutions. Collapse all Solutions. Solution 1: If the console is too hot 3. If you see a message that says your Xbox One is getting improper ventilation, or if the console is hot to the touch, follow these steps:.
Turn off the console. Wait at least one hour.
Troubleshoot Xbox One unexpectedly turning off
Move the console to a well-ventilated spot. Turn on the console. Important Make sure your gospel music song submission is in a cool, well-ventilated place.
Remove any objects on, under, or right next to the console. For more info, see How to position and ventilate your Xbox One console. Solution 2: Troubleshoot your power supply 1. If your console continues to shut down unexpectedly, the problem might be the power supply. Did this resolve the issue? Yes No. Related topics 1. Still need help? Request a call, chat online, and more.
If contact us isn't working the way you expect, try the disability answer desk option on this page. Contact us. Subject to change. Disability answer desk Accessible help and resources to get your Xbox questions answered. Get answers.Being unable to install a new Xbox One game you just bought can be a very frustrating experience.
We go over common Xbox One issues with reading discs, updating your system, experiencing random power-downs, or issues with audio, resolution, controllers, and more to help you get your console back in working order.
Doing so will expedite any issues that are still covered under warranty. One of your first steps for fixing an issue with your Xbox One used to be contacting the XboxSupport Twitter page listed in the table above. However, in earlyMicrosoft reportedly laid off its in-house support team and replaced employees with volunteers.
The Twitter account is still active but it replies sparingly. You may have better luck just contacting Microsoft through phone or live chat. Microsoft has addressed this particular issue multiple times and confirmed that owners can return the hardware. If are suffering from this problem, your options are limited. Some users have reported issues during the mandatory update phase. Before you contact Microsoft, there are a few steps you should try first.
This could be the console itself, but it is more likely the power brick. The first step is always to simply check to make sure everything is connected properly. Once that is done, the next step is to verify that your power brick is working properly. All Xbox One power bricks have a light on them to signify they are receiving electrical current. If you see a solid white or solid orange light, the power supply is working properly. If there is no light or it flickers, it needs to be replaced.
Before you contact Microsoft though, try these quick fixes. A small number of users have reported that their Xbox One is turning off unexpectedly. This is a separate issue from the system not powering up. This may be a malfunction, but there are other causes that anyone can fix.
Before you rush off to contact Microsoft and tell them your console is broken, try these steps to see if the issue can be resolved on your end. Microsoft has confirmed that some users may have an issue with the Xbox One automatically detecting the proper display resolution. There are a few known issues with the audio settings of the Xbox One.
Thankfully none seem to be due to the hardware itself, so there are possible fixes you should try before contacting Microsoft. The issue with the audio could be one of several things, ranging from a software setting to faulty connections. The bad news is you may need to purchase a new cable or two or call Microsoft and wait for a replacementbut the good news is that it may be as simple as changing your options.
All Xbox One games need to be installed.
This process happens in the background, and gamers can generally start playing the game as the installation is ongoing. This could be an issue with the optical drive, the disc itself assuming it is disc-based rather than downloadableor a network connection. It may require a call to Microsoft, but there may be an easier fix.
Xbox forums have identified plenty of issues especially with connectivity and drifting. There are several easy methods that could possibly solve these problems. Freezing or crashing could be caused by a myriad of reasons, but there are ways to get back in the game quicker and possibly deter future hiccups from happening as often.
These connection issues can be caused by a multitude of issues. Microsoft has confirmed to several customers that the issue is with the Kinect, and not the Xbox One itself. If that is the case, it at least means you may not have to ship your entire console in, but replacement Kinect sensors are getting quite expensive on the reseller market.Sometimes Xbox One games and apps don't function as they should.
They may crash to the dashboard or not even load when you select them. The splash screen for a game or app might come up, but then it will just hang and eventually go back to the dashboard. Sometimes games run poorly, you can't load a profile, or maybe the Wi-Fi isn't working right. Fortunately, a simple method can fix all of these problems: a full system reboot. You can say "Xbox, on" to Kinect the next time you want to use it, and your console will boot up super fast. However, when you have software problems like the ones described above, you should perform a system reboot, or reset.
To reset your Xbox One:. Fully turn off your console by holding down the power button on the front of the system for several seconds. You'll be able to tell that it is fully shut down because the light on the power brick will be amber instead of white. Turn your Xbox One back on.
You'll have to either use the power button on the system or the controller; the console won't turn on with Kinect in its fully powered down state. Rebooting your Xbox One works for the same reason that rebooting your PC is the first troubleshooting step for a lot of computer problems: your computer gets bogged down with processes the longer it is running, and refreshing the system every once in a while keep things moving more smoothly. The Xbox One is the same way. Rebooting obviously won't solve certain problems, such as a bad disc drive; however, when a game or app suddenly stops working, or Kinect stops responding to voice commands, doing a full power cycle on the Xbox One should be your first step toward a solution.
Sometimes system functions are affected by Xbox Live 's status. To check whether Xbox Live is up and running properly, check out xbox. You can see the status of Xbox Live in the upper left-hand corner of the page. If your Xbox One is not powering on, the problem could be with the console itself or the power source. If you can't turn on your Xbox One with the controller, the problem might be a syncing issue.
Try pressing the power button on the console to rule that out.
Next, make sure everything is plugged in properly and check the light on your power brick, which should be solid white or orange. Otherwise, you need to order a replacement. If the power supply is working properly yet your Xbox One still won't turn on, you should contact Microsoft.
When issues with games or apps still occur after performing a hard reboot, a different issue may be present. System updates can sometimes cause problems for specific games and apps. Check online to see if other people are having the same problems to figure out what your next move should be.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Thanks for coming to the forums with your issue.
There currently is not a setting for fast scroll. Are you currently enrolled in the insider program? Try power cycle your console, also update the controller. Did this solve your problem?
Yes No. Sorry this didn't help. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site.
XxpowerxX92 Created on April 27, I need your help to fix this because you do not give us any hidden Xbox controller controls. Like [Mod removed-profanity] Microsoft, we should know this so then we can fix it. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Microsoft Agent. Hi Power, Thanks for coming to the forums with your issue. Thanks, Brad. Thanks for marking this as the answer. How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? This site in other languages x.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
I've tried this click mebut it doesn't work. I have to find out how to disable it, because smooth scrolling makes me dizzy. This is only a partial solution, because it will also disable smooth transitions for buttons and checkboxes and such, like hover states. They will becaome instant, which feels dates. Somehow, Edge has decided to listen this this setting for smooth scrolling.
Microsoft you still need to fix this. The setting I mentioned makes no sense for disabling smooth scrolling. It needs a separate settingor Edge needs to listen to a more applicable one like "Smooth-scroll list boxes", in the same dialog. Above all, disabling smooth scrolling is an accessibility option, and therefor it should be in the accessibility option in Windows Settings. Please fix this, Microsoft, we know you can do it! EDIT: I'd like to mark this as answer, but can't?
Folks need to see that this is the answer This is the answer, folks! Microsoft, please fix this as well. Did this solve your problem?
Yes No. Sorry this didn't help. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. Thanatica Created on November 7, How can I disable smooth scrolling in Edge, and possibly in other apps?
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Thanatica Replied on December 16, In reply to Thanatica's post on December 16, Thanks for marking this as the answer.
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response?When it comes to controller issues on Xbox, they usually point towards some kind of hardware malfunction. This is to say that software bugs are rather rare. However, we found a lot of user reports stating that the Xbox controller is going too fast, behaves erratically, skips tiles in the Dashboard or even scrolls too fast during the gameplay.
If I tap a direction key it jumps 2 or 3 spaces in any direction I press. The same with the thumb stick. Although it proved to be harder than expected, we find out kind of the sequence of buttons you need to press on the Home screen in order to disable the Fast Scroll feature. This feature allows for the analog stick to move you faster through the Dashboard tiles. On the other hand, disabling it seems to be harder than expected.
Give it a try and look for improvements. Inspect the state of your Xbox controller on Windows 10 PC with these software solutions. The next step is to detach the controller from the console or turn it off and then power cycle the console. You can power cycle Xbox with these steps:.
The reports of this issue massively appeared at a certain point in That made us believe that the problem is in a system bug which was later fixed by Microsoft. Firmware updates are usually automatically distributed but you can check for available updates manually by following these steps:. Load comments.There are some gameplayers complaining that their Xbox One controller goes to fast suddenly.
So, is your Xbox controller going too fast? What can you do when your Xbox One controller going too fast? You can get answers from this post of MiniTool now. To some extent, this phenomenon means that software error is rare.
Recently, Xbox controller going too fast is frequently discussed in many user reports. How to fix Xbox controller going too fast? If you are also bothered by this error or some other issues that are similar to it, please take the following solutions as reference. Is your Xbox controller going too fast on Dashboard and in games? Probably, you can consider disabling Fast Scroll.
Is Your Xbox Controller Going Too Fast? Here Are Fixes [Partition Magic]
Though the operation is proved to be more difficult than expected, the order of buttons you need to press on the Home screen to disable the Fast Scroll feature. The Fast Scroll feature enables you to move through Dashboard tiles faster by using the analog stick. If you would like to disable the Fast Scroll feature, you can press RB plus face buttons one of them.
Have a try and seek some improvements. Then check if the Xbox One controller runs as usual. If not, please move on to the next solution. When your Xbox controller goes too fast, you are able to unplug the controller or shut it down.
Then reboot the controller. Here are specific steps for you. Step 1: Press the Power source button for 10 seconds at least. Then wait for some time until the controller shuts down completely. Step 2: About one minute later, reopen the Xbox controller and reset your console. It is said that the error is within the system, which has been fixed by Microsoft later.
Generally speaking, firmware updates are automatically distributed and you can check for updates manually. Step 2: Choose the System option, and then pick Updates. Step 3: Choose the Update Console option to see whether there are any available updates for you.